3. Help Desk Ticket System
A help desk ticket system organizes support requests, customer notes, assignments, response status, and resolution history.
Why employers care
Employers care because support software is common in business environments and shows you can build workflow software people use every day.
Main build outline
- Create tickets with requester, category, priority, status, assigned agent, and due date.
- Add note history so every response or internal update is preserved.
- Add queues for new, assigned, waiting on customer, escalated, and resolved tickets.
- Add search by requester, subject, category, and ticket number.
- Add a simple service-level view showing overdue and high-priority tickets.
Modern .NET stack
- Blazor Server or ASP.NET Core MVC/Razor Pages for the web UI.
- C# services for validation, workflow rules, and business logic.
- Entity Framework Core with SQL Server locally, then SmarterASP SQL Server or Azure SQL.
- SmarterASP for practical hosting, with Azure App Service or AWS as cloud stretch paths.
- Optional GitHub Actions, Docker, dashboard reporting, and small AI helper features.
Portfolio proof
- README with the business problem, screenshots, setup steps, and tech stack.
- Database schema or diagram that explains the main tables and relationships.
- Screenshots of list, detail, create/edit, search, filtering, and status workflows.
- Small commit history showing steady feature work and clean fixes.
- Secret-safety note confirming connection strings and API keys are not committed.