Support tickets and client communication
Website Support & Maintenance
Handle website support requests, downtime reports, bug follow-up, and client updates outside normal business hours.
What this bullet means
The team needs someone calm and organized when a site has a real problem: record what happened, set expectations, investigate safely, and keep the client informed.
Sample app idea
WordPress Support Desk plugin built with PHP, WordPress custom post types, MySQL, and a small React-based admin screen.
Main build outline
- Create a WordPress plugin in PHP that stores support tickets as a custom post type with site, urgency, status, and client update fields.
- Build a WordPress admin page with PHP, HTML, CSS, and JavaScript for ticket timelines and support notes.
- Use WordPress roles and capabilities to control who can view, update, and close support tickets.
Portfolio proof
- Support queue screenshot showing priority, status, response timeline, and client-safe updates.
- README section explaining the escalation and communication approach.
Minimal documentation
- README with the business problem, screenshots, setup notes, and technology stack.
- One requirements note that maps the job bullet to the sample feature.
- One test plan note with happy path, validation, and edge case checks.
- One honest portfolio note that says this is self-directed practice, not employer work.
Modern .NET stack
- Blazor Server or ASP.NET Core Razor Pages.
- C# services with validation and dependency injection.
- SQL Server locally, then SmarterASP SQL Server or Azure SQL.
- Optional Azure App Service, GitHub Actions, Docker, and AI helper feature.